WESTERLY

411 W COMMERCE ST, DALLAS, TX

APARTMENT (BRICK EXTERIOR) Podium 331 units Built 2020 7 stories ★ 3.2 (270 reviews) 🚶 50 Somewhat Walkable 🚌 47 Some Transit 🚲 60 Bikeable

$61,800,000

2025 Appraised Value

↑ 2.5% from prior year

WESTERLY – Executive Summary

The single most important signal is operational distress masking financial stability: a 3.1 Google rating with 40.7% one-star reviews documenting 30+ vehicle thefts, aggressive towing, forced internet bundling, and three management turnovers in two years directly contradicts the property's stabilized financial profile and will erode NOI faster than current metrics reflect. The $61.8M valuation at a 4.36% cap rate appears premium relative to the 1.23x DSCR and submarket-lagging NOI ($8.64K per unit vs. $9.1K average), leaving minimal cushion for the operational deterioration already visible in resident reviews. Rental performance compounds the risk: the property underperforms submarket rents by $217.50 on 1-beds and $503.0 on 2-beds despite 2020-vintage finishes, while the 1-mile demographic shows 39.6% of renters earning under $50K against a 26.3% affordability ratio—suggesting income-constrained tenants with limited ability to absorb rent growth or operational failures. The 9.6% availability rate and absence of concessions data obscure whether this reflects lease-up momentum or stalled demand. Directional read: Pass or deep-dive operational audit only. The long-dated 4.25% FHA debt and Class B+ finishes offer structural stability, but management dysfunction, tenant-cost-burden concentration, and rent positioning below market in a declining submarket (-37.5% rents) present above-market execution risk for an institutional-hold-priced asset.

AI overview · Updated 2 days ago
Abstract Notes

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We're Airbnb-friendly!

Westerly Apartments is located less than 2 miles outside of Downtown Dallas. This desirable location provides convenient access to shopping, dining, entertainment and so much more. Contemporary design language flows throughout our collection of apartment homes and amenity spaces. Admire the quartz countertops and stainless steel appliances. Relax poolside, train in the 24-hour fitness center and get creative with our resident art studio. Modern style meets urban convenience and excitement to create the perfect new place to call home–only here at Westerly Apartments.

Interior Finishes & Renovation Status

Westerly presents a highly consistent, recently renovated portfolio: 90 of 116 photos show excellent condition, with 61 units estimated renovated 2016-2020 and an additional 29 units 2021-present. Kitchens are uniformly spec'd with white shaker or modern slab cabinetry, quartz countertops (predominantly dark gray or black with white/light gray islands), subway tile backsplash, and mid-range stainless steel appliances (Samsung/LG/Whirlpool tier)—positioning this as Class B+ finishes, not Class A premium. Vinyl plank dominates flooring (53 of 95 identified units), with recessed and pendant lighting standard throughout. Bathrooms feature frameless glass showers, white quartz vanities, and brushed nickel fixtures consistent with 2018-2023 renovation templates.

Red Flag: Amenity Maintenance

The pool photographs reveal significant deferred maintenance: multiple shots document debris accumulation, algae staining, and discoloration across the surface, indicating poor operational standards despite the property's recent construction vintage (2020). This suggests either inadequate staffing, capital discipline issues, or both—a meaningful concern for a Class B+ property where amenity quality directly impacts NOI retention and rent growth.

Value-Add Assessment

Limited upside exists from unit-level renovations given near-universal recent upgrades; value creation depends on operational tightening (amenities, turnover efficiency) and rent normalization post-renovation cycle rather than capital improvement.

AI analysis · Updated about 1 month ago

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AI Analysis

Westerly's car-dependent profile misaligns with its rent positioning. With a Walk Score of 50 and Transit Score of 47, the property occupies a suburban middle ground—tenants require personal vehicles for most errands despite a decent Bike Score of 60. At $1.46K/month, this rent level typically commands walkable urban or transit-rich locations; the data suggests either below-market positioning or a mismatch between unit quality/amenities and location fundamentals. Tenant demand will depend heavily on proximity to employment corridors and whether the property compensates via on-site amenities rather than neighborhood context.

AI analysis · Updated 20 days ago
Distance Name Category
📍 2.0 miles from Downtown Dallas
Map Notes

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Pipeline poses moderate competitive pressure but delivery timing remains uncertain. New supply of 54 units represents 16.3% of Westerly's 331-unit inventory, material enough to pressure occupancy and rent growth if delivered in concentrated timeframe. However, the permit portfolio shows early-stage development: most projects remain in revision or inspection phases with filing dates ranging from August 2025 through March 2026, suggesting staggered deliveries over 18+ months rather than a demand shock. The scattered geographic distribution across multiple Dallas ZIP codes (75208, 75203, 75215, 75219, 75211) indicates these are neighborhood infill projects rather than direct product-type competitors, reducing direct cannibalization risk to Westerly's positioning.

AI analysis · Updated about 1 month ago
🏗️ 54 permits within 3 mi
16% pipeline
Distance Address Description Status Filed
1.2 mi 1111 N MADISON AVE QTEAM MEETING 10.22.2025 New construction of a 4 unit condo Inspection Phase Aug 18, 2025
1.5 mi 909 E COLORADO BLVD New construction multifamily. Inspection Phase Feb 04, 2025
1.5 mi 701 N LANCASTER AVE New construction 16 condos Payment Due Oct 25, 2023
1.6 mi 719 N ZANG BLVD New Construction multi family apartment Inspection Phase Apr 11, 2023
1.7 mi 400 N LANCASTER AVE New construction of 16 unit multifamily. Inspection Phase Jan 28, 2025
1.8 mi 312 N LANCASTER AVE New Construction 16 Multifamily Payment Due Jan 19, 2023
1.8 mi 117 W 8TH ST A new construction of four units to include three single ... Revisions Required Sep 16, 2025
1.8 mi 115 W 8TH ST A new construction of four units to include three single ... Revisions Required Sep 16, 2025
1.8 mi 111 W 8TH ST A new construction of four units to include three single ... Revisions Required Sep 16, 2025
1.8 mi 525 MELBA ST QTEAM MEETING 8.4.2025 1:30PM To Build 5 (4 story) Condom... Inspection Phase Jun 23, 2025
1.9 mi 217 MELBA ST Multifamily residential building with 99 units, 4 floors ... Inspection Phase Dec 02, 2024
1.9 mi 911 E 8TH ST QTEAM MEETING 6.5.2025 - 20 unit new construction multifa... Payment Due May 16, 2025
1.9 mi 416 W 9TH ST New construction 8-unit townhomes Revisions Required Oct 07, 2024
1.9 mi 125 N ADAMS AVE New Construction MF 9 condos Inspection Phase Jun 18, 2024
1.9 mi 230 MELBA ST NEW CONSTRUCTION IMPROVEMENTS FOR A (4) DWELLING UNIT, MU... Inspection Phase Jun 18, 2025
1.9 mi 504 W 9TH ST New Construction of 9 condos Inspection Phase Jun 18, 2024
1.9 mi 3031 N HARWOOD ST QTEAM MEETING 9.4.2025 3131 N Harwood For Office and 303... Revisions Required Jul 21, 2025
1.9 mi 313 N BECKLEY AVE QTeam Review, New Multifamily Revisions Required Jan 02, 2024
1.9 mi 516 W 9TH ST Multifamily Townhomes Document Received Mar 11, 2026
1.9 mi 508 W 9TH ST Multifamily Townhomes Document Received Mar 11, 2026
2.0 mi 419 W 10TH ST QTEAM MEETING 11.6.2025 New Construction - multifamily -... Inspection Phase Sep 29, 2025
2.1 mi 3500 W COLORADO BLVD QTEAM Add carports to multi-family project Inspection Phase Sep 29, 2025
2.2 mi 2013 JACKSON ST ***Manual Recreation*** 1906051126*** - New Multifamily C... Inspection Phase Jul 10, 2025
2.3 mi 713 W 12TH ST NEW CONSTRUCTION, FOUR APARTMENTS TOTAL OF 1917 SQ. FT. Revisions Required Jun 18, 2024
2.3 mi 2505 TURTLE CREEK BLVD New construction of 20-story assisted living building wit... Inspection Phase Aug 06, 2024
2.3 mi 2702 MCKINNEY AVE 2700 McKinney - 21 Story Mixed Use Tower Including Retail... Payment Due Jun 09, 2022
2.3 mi 1510 E 11TH ST Mixed-use residential and retail project with 204 units a... Inspection Phase Sep 29, 2021
2.3 mi 510 W 10TH ST QTEAM MEETING 6.4.2025 New construction of 24 unit multif... Inspection Phase May 12, 2025
2.4 mi 4739 GRETNA ST 18 Townhouses in 2 phases. 9 units each phase. PHASE 1 BU... Inspection Phase Jan 15, 2025
2.4 mi 820 VIOLA ST New construction of 26 DWU, 3 story multifamily developme... Revisions Required Mar 10, 2025
2.5 mi 1900 S ERVAY ST MANUAL CONVERSION: 1903061211 - EC, FS, FA, PL, ME, EL, G... Inspection Phase May 13, 2025
2.5 mi 4501 AFTON ST Residential use Inspection Phase Nov 23, 2021
2.5 mi 1405 SEEGAR ST (7) four story townhomes. Site development including driv... Revisions Required Jun 12, 2025
2.6 mi 3555 DICKASON AVE Q-Team Migrated NEW 4 LEVEL ABOVE GRADE GARAGE(1-3.5).LEV... Payment Due Mar 24, 2021
2.6 mi 210 W SUFFOLK AVE 4-UNIT TOWNHOUSE DEVELOPMENT WITH THE SAME DESIGN AND LAY... Revisions Required May 13, 2025
2.6 mi 1819 LEAR ST PROJECT CONSIST OF (2) 5 UNIT 4-STORY NEW CONSTRUCTION TO... Revisions Required Nov 24, 2025
2.7 mi 2811 HONDO AVE New construction of 12 unit townhome on two lots; 6 units... Inspection Phase Jul 16, 2021
2.7 mi 1919 S HARWOOD ST QTEAM MEETING 1.29.2026 (1:30 PM) 4 story multifamily apa... Revisions Required Dec 29, 2025
2.7 mi 720 S GOOD LATIMER EXPY Q Team Review New construction of a 21 level residential ... Plan Review Jan 31, 2023
2.7 mi 2095 S HARWOOD ST THE PROJECT CONSISTS OF NEW CONSTRUCTION IMPROVEMENTS FOR... Payment Due Jul 18, 2023
2.7 mi 1905 CORINTH ST QTEAM MEETING 11.6.2025 (1:30 PM) Two four story multifam... Revisions Required Sep 19, 2025
2.7 mi 2314 ARROYO AVE he proposed work includes the construction of three-story... In Review Sep 16, 2025
2.7 mi 2723 HONDO AVE New construction, multifamily.6 dwelling units. Inspection Phase Nov 27, 2024
2.7 mi 2514 LUCAS DR (1131) MULTI-FAMILY DWELLING / 5 UNIT MULTIFAMILY Inspection Phase Feb 24, 2025
2.7 mi 2220 S ERVAY ST NEW GROUND UP MULTIFAMILY DWELLING, FIVE-STORY WITH 315 A... Payment Due Feb 12, 2025
2.8 mi 4330 DICKASON AVE New construction of multi-family// 4330 Dickason. Plan Review Jun 29, 2022
2.8 mi 2708 PARNELL ST QTEAM MEETING TBD New Construction of 21 units of multifa... Payment Due Feb 18, 2026
2.9 mi 4005 N HALL ST QTEAM MEETING - 7.23.2025 - 8 unit multifamily new constr... Payment Due Jun 17, 2025
2.9 mi 4011 N HALL ST QTEAM MEETING 7.22.2025 - 8 unit multifamily new construc... Payment Due Jun 17, 2025
2.9 mi 2705 CLEVELAND ST The 2705 Cleveland project is a multi-unit urban infill r... Payment Due Dec 22, 2025
2.9 mi 4013 N HALL ST QTEAM MEETING 7.17.2025 8 unit multifamily new construction Payment Due Jun 17, 2025
3.0 mi 2829 GOULD ST The proposed work includes the construction of three-stor... Revisions Required Jun 26, 2025
3.0 mi 3608 SAN JACINTO ST New residential townhomes Inspection Phase May 26, 2022
3.0 mi 1701 S MALCOLM X BLVD Q-Team Review, new Construction of two-story structure co... Inspection Phase Nov 18, 2021
Nearby Construction Notes

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Debt Notes

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Financial Estimates

Westerly is priced as a stabilized, near-market asset with modest upside embedded in valuation. The $8.64K NOI per unit trails the submarket average by ~5%, yet the estimated cap rate of 4.36% sits 112 bps below the submarket benchmark of 5.48%, suggesting a premium for 2020 vintage and 1.5% vacancy. The implied cap rate of 4.63% and the $3.87M spread between appraised value and estimated sale price signal either optimistic income assumptions or recent rent growth not yet reflected in appraisal. The 50% opex ratio is healthy for Class A multifamily, but with a 1.23x DSCR at stabilization, debt service capacity is tight.

AI analysis · Updated 19 days ago

Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.

Sale & Valuation

Est. Sale Price
$65,669,639
Sale $/Unit
$198,397
Value YoY
+2.5%
Implied Cap Rate
4.63%
Est. Cap Rate
4.36%

Operating Income

Gross Potential Rent
$5,807,064/yr
Est. Vacancy
1.5%
Submarket Vac.
5.7%
Eff. Gross Income
$5,719,958/yr
OpEx Ratio
50%
Est. NOI
$2,859,979/yr
NOI/Unit
$8,640/yr

Debt & Taxes

Taxes/Unit
$4,668/yr
Est. DSCR
1.23 ⚠️ Tight

Based on most recent loan: $54,505,800 (Oct 2022, hud_fha) @ 4.25%

Submarket Benchmarks

📊

Computed from nearby properties within 3 miles of similar vintage

Submarket Cap Rate
5.48%
Property: 4.36% (-1.12pp)
Price/Unit Benchmark
$171,084
Property: $198,397 (↑16%)
Rent/SF
$2.38/sf
Financial Estimates Notes

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Property Summary

WESTERLY is a 331-unit, seven-story podium-style apartment built in 2020 with wood-frame construction, delivering 288.0K SF of net leasable area across 344.1K SF gross. Unit finishes reflect good quality with quartz countertops, stainless steel appliances, in-unit washer/dryer, and private balconies, supported by resort-oriented amenities (sky lounge, resort pool, dog park with pet spa, fitness center, coworking) and EV charging infrastructure. Parking is garage-based; water, sewer, trash, and pest control are included in rent, while residents pay separately for utilities and internet. Located approximately 2 miles southwest of Downtown Dallas with a walk score of 50, positioning the asset within urban proximity but car-dependent.

AI analysis · Updated about 1 month ago

Property Details

Account #
006821000A0030000
Market
Dallas County, TX
Building Class
APARTMENT (BRICK EXTERIOR)
Building Style
Podium
Construction
D-WOOD FRAME
Quality
GOOD
Condition
GOOD
Stories
7
Gross Building Area
344,098 SF
Net Leasable Area
288,041 SF
Neighborhood
UNASSIGNED
Last Sale
November 16, 2021
Place ID
ChIJLcBNekyZToYRQ03FB9kQBII
Business Status
Operational
Enriched
2 months ago

Owner Information

Owner
EQR-WESTERLY LP
Mailing Address
CHICAGO, ILLINOIS 606062624
Property Notes

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Rental Performance

Westerly is significantly underperforming market rents across all unit types, with 1-beds at $1,592.50 versus $1,810.0 submarket (+$217.50 gap) and 2-beds at $1,820.0 versus $2,323.0 (+$503.0 gap), suggesting either below-market positioning, deferred capital, or persistent leasing pressure. The 9.6% availability rate (32 of 331 units) with only 5 active listings indicates either recent lease-up momentum or stalled marketing; the absence of concessions data and zero free rent in recent events suggests either tightened terms or a data gap. The submarket's -37.5% rent decline signals macroeconomic headwinds that may explain the property's discount to benchmarks, though studio underperformance of $246.50 warrants direct competitive analysis to rule out unit-level quality issues.

AI analysis · Updated 2 days ago
Submarket Rent Growth
-37.53% trailing 12mo
📊 Nearby properties
Vacancy Trend
📊 RentCast zip-level data
Submarket Rent/SF
$2.38/sf
📊 Nearby properties

Rent Trends

Estimated Occupancy

Estimated from listed vacancies vs total units

Asking Rent Range

Min/avg/max asking rents from property website

Available Units Over Time

Latest Scrape (Mar 24, 2026)

Rent Range
$1,110 – $1,820
Avg: $1,459
Available
32 units

Fees

Application: 75 Admin: 200 Pet Deposit: 300 Pet Rent Monthly: 35
🏠 5 active listings | Studio avg $1,153 (mkt $1,399 ↓18% ) | 1BR avg $1,593 (mkt $1,810 ↓12% ) | 2BR avg $1,820 (mkt $2,323 ↓22% ) | Trend: No data
Unit Beds Baths Sqft Rent Status Listed Days
2BR 2 1,102 $1,820 Active Mar 24
Mar $1,650
1BR 2 1,040 $1,815 Active Mar 24
Mar $1,270
1BR 1 837 $1,370 Active Mar 24
Mar $1,230
Studio 1 569 $1,195 Active Mar 24
Mar $1,110
Studio 1 623 $1,110 Active Aug 11 604
Aug $1,110
Apt 583 2BR 2 1,043 $2,768 Inactive Sep 8 335
Unit 583 2BR 2 1,043 $2,768 Inactive Jun 24 409
Apt 240 2BR 2 1,110 $2,108 Inactive Jun 24 411
Apt 466 1BR 1 790 $1,728 Inactive Sep 8 335
Unit 466 1BR 1 790 $1,728 Inactive Jun 24 409
Apt 405 1BR 1 674 $1,587 Inactive Aug 11 363
Apt 185 1BR 1 639 $1,483 Inactive Jun 24 411
Unit Studio 1BR 1 469 $1,428 Inactive Jul 2 401
Rental Notes

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Demographics

Affordability mismatch concentrated in immediate submarket; property captures a narrow, income-constrained tenant base. The 1-mile radius shows median household income of $44.0K against a 26.3% affordability ratio—meaning renters are spending $1,462/month on a $44K annual income, well above the 30% benchmark and unsustainable without roommate economics or cost-burden. This income compression disappears at 3-mile (23.3% ratio on $75.7K income) and 5-mile (23.2% on $76.8K), suggesting WESTERLY captures lower-income renters unable to afford surrounding stock rather than by design. Renter concentration (67.2% at 1-mile versus 62.1% at 5-mile) confirms the immediate area skews toward rental-dependent, younger households, but the 1-mile income distribution—39.6% earn under $50K—signals workforce housing exposure with limited margin for operational stress or rent growth.

AI analysis · Updated 20 days ago

1-Mile Radius

Population
13,866
Households
4,123
Avg Household Size
1.63
Median HH Income
$44,033
Median Home Value
$233,524
Median Rent
$965
% Renter Occupied
67.2%
Affordability
26.3% (rent/income)
Income Distribution
<$25k $150k+

3-Mile Radius

Population
128,898
Households
62,402
Avg Household Size
2.07
Median HH Income
$75,728
Median Home Value
$400,435
Median Rent
$1,472
% Renter Occupied
69.5%
Affordability
23.3% (rent/income)
Income Distribution
<$25k $150k+

5-Mile Radius

Population
352,052
Households
157,570
Avg Household Size
2.39
Median HH Income
$76,804
Median Home Value
$356,772
Median Rent
$1,484
% Renter Occupied
62.1%
Affordability
23.2% (rent/income)
Income Distribution
<$25k $150k+

Source: US Census ACS 5-Year Estimates (2023) · 3 tracts (1mi)

Demographics Notes

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Unit Mix

Critical data integrity issue: unit mix totals only 11 units against 331 reported units—88% of inventory is unaccounted for. The listingsbybedroom sample (5 units) cannot support any reliable analysis of rent progression or bedroom-type performance. Without complete unit mix visibility, we cannot assess concentration risk, validate rent-to-sqft efficiency across all bedroom types, or benchmark against Dallas market composition. Recommend reconciling source data before proceeding with investment thesis analysis.

AI analysis · Updated 20 days ago

Estimated from 9 listed units (2.7% of 331 total)

1BR 6 units
2BR 3 units
Unit Mix Notes

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Amenities

Pet Policy

Pet Friendly with Amenities

Amenities Notes

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Appraisal History

Appraisal Summary – WESTERLY

The property has appreciated 2.5% YoY to $61.8M, translating to $186.7K per unit—modest growth for a 2020 vintage asset in a recovering market. Land represents only 9.1% of total value ($5.6M), with improvements at 90.9%, indicating minimal redevelopment optionality; the asset is effectively valued as-is. A single appraisal data point limits trend visibility, but the modest appreciation suggests either recent market stabilization or compressed cap rates relative to initial underwriting.

AI analysis · Updated about 1 month ago
Year Total Value Change
2025 $61,800,000 +2.5%
Appraisal Notes

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Google Reviews

Westerly exhibits deteriorating resident satisfaction masking critical operational failures. The 3.2 overall rating reflects a deeply polarized property: 134 five-star reviews (49.6% of base) driven primarily by leasing staff performance, offset by 110 one-star reviews (40.7%) concentrated on management negligence, security, and amenity failures. The 40-basis-point decline from 3.5 to 3.1 over the past six months signals accelerating problems rather than isolated complaints. Recurring themes—30+ vehicle thefts from the garage, aggressive towing practices despite paid fees, $50/month forced internet bundling with persistent outages, and three management turnovers in two years—paint a property in operational distress where leasing excellence masks systemic failures in maintenance, security, and resident retention. This review profile severely undermines investment thesis; positive sentiment is transactional (leasing interaction) while negative sentiment reflects core asset quality and management dysfunction that will drive churn and undermine NOI.

AI analysis · Updated 8 days ago

Rating Distribution

5★
134 (50%)
4★
14 (5%)
3★
4 (1%)
2★
8 (3%)
1★
110 (41%)

270 reviews total

Rating Trend

Reviews

Takeyon Gibbs ★★★★★ Feb 2026

Bree was VERY helpful with my parking situation and getting me situated. My car was involved in a hit and run on the highway. So I had a loaner car

Owner response · Feb 2026

Takeyon, We are so happy to hear about your wonderful experience here at Westerly! Thank you for recognizing our team's commitment to providing the very best customer service.

Micki Williams ★★★★★ Local Guide Feb 2026

Bree Malone was amazing. very helpful in my search for a perfect home! I believe ibfound the floor plan im interested and can't wait to check availability once my lease is up. Thank you Bree!!! Beautiful homes and spacious floor plans

Owner response · Feb 2026

Micki, Thank you for sharing your feedback about our team! We’re thrilled to hear that they were able to assist you and ensure a great experience. Your satisfaction motivates us to continue delivering the exceptional service you deserve. Please don’t hesitate to reach out if there’s anything else we can do for you.

Cristian Hernandez ★★★★☆ Feb 2026

I recently renewed my lease at this apartment complex and had a great experience throughout the whole process. Farai Silas, the community manager, was extremely helpful, professional, and patient from start to finish. He took the time to explain everything clearly and made the renewal process smooth and stress-free. I really appreciate his support and responsiveness. Overall, I’m very happy with the service and glad to continue living here.

Owner response · Feb 2026

Cristian, We are so happy to hear about your wonderful experience here at Westerly! Thank you for recognizing our team's commitment to providing the very best customer service.

Shanna Smith ★★★★★ Feb 2026

I came in this past Saturday to tour with my friend, and Bri was great. Even though we had a scheduled tour, we had to wait a while because the office was extremely busy. She was the only one working at the time yet she made sure every person waiting was acknowledged and taken care of. She handled everything with professionalism and grace. Bri was incredibly knowledgeable, patient, and thorough, and she never made us feel rushed despite how busy she was. This will be our first apartment so we had a lot of questions. She answered all of them in detail and made the entire experience feel welcoming and positive. You could truly tell she cared about helping everyone and doing her job well. She handled a stressful situation effortlessly and left a great impression on us. Highly recommend touring with her!

Owner response · Feb 2026

We’re delighted to hear about your feedback for Westerly! Our team is very appreciative to know that our effort to deliver remarkable service has made such a positive impact on your experience. Thanks again, Shanna!

Ariel Blakely ★☆☆☆☆ Feb 2026

I Was sent email to pickup a package and Was met by RUDE front desk associate Bre - saying she wasn’t on the clock and that I had to wait because she was trying to get off and that she would maybe check as if I was the problem and continued to pack her things in front of me instead of assisting me. This was Extremely rude as it was 5:50 & she stated that you guys closed at 5 which is a lie as it states 6 PM online. She made me feel like I was the inconvenience and slammed the office door in my face saying that my package wasn’t available instead of checking or even looking at my tracking. She also dismissed another resident looking for the same thing without even taking their name. This is incredibly rude as it was not 6 PM and she knows that the office won’t be open for another 3 days. Please see the attached photos with my tracking saying that this package was delivered to management around 12 PM - mind you the package system is down!!!!!

Owner response · Feb 2026

Hi Ariel. Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when you’re trying to pick up an important package, especially close to closing time. Our goal is always to provide a courteous and helpful experience for every resident, and we regret that this interaction did not reflect that standard. Our team has since reached out to you directly and worked to resolve the issue. We appreciate the opportunity to address your concerns, and if there is anything more we can do to help, please don’t hesitate to contact the management office. We are always happy to help.

Showing 5 of 270 reviews Load more
Reviews Notes

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Data Sources

Apify Google Places (Scraper)
Last updated: Feb 26, 2026 9 fields
Sources Notes

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