3232 N GARLAND AVE, GARLAND (DALLAS CO), TX, 750403402
$29,200,000
2025 Appraised Value
↓ 1.2% from prior year
📍 This parcel is part of the CARRIAGE HOMES ON THE LAKE - PHASE 2 - community — scraped data shown is for the full community.
The property presents a distressed operational turnaround masked by healthy underlying financials and zero near-term supply competition. Google reviews have collapsed to 2.0/5.0 over six months, with 25.6% one-star ratings citing emergency maintenance failures, staff inattentiveness, and theft—operational deterioration that will depress renewal rates and occupancy regardless of the asset's Class B quality and $12.4K NOI per unit. Debt burden of $598K per unit against a $29.2M appraised value signals overleveraged ownership, while the $6.5M gap between appraisal and sale price suggests valuation strain or material income assumptions not yet proven operationally. Demographic affordability is marginal in the 1-mile submarket (29.3% rent-to-income) but supported by wider 3-mile draw (22.7% ratio), and zero pipeline supply provides a runway for stabilization if management executes a documented turnaround. The rent-to-walkability disconnect (Walk Score 54, $2.0K/month rents) warrants validation that current occupancy reflects unit amenities rather than sustainable demand drivers.
Directional Read: Watch-List conditional on near-term operational metrics. Acquisition is not viable at current leverage and without demonstrated management fixes to maintenance responsiveness and staff accountability; however, the absence of competing supply and healthy DSCR (2.96x) create a 12–18 month window for distressed purchase if BV Capital loses operationally and debt becomes workable. Pass if asking price remains anchored to $35.7M sale estimate; viable only at 30%+ discount reflecting operational risk.
No notes yet
Class B asset with selective value-add potential. The 2012 build shows consistent mid-range finishes across 147 units—quartz countertops (9 instances), white/light gray cabinetry, and mid-tier stainless appliances dominate the sample. Renovation clustering around 2018–2020 (10 units) suggests phased updates rather than building-wide capital, creating mixed unit conditions: 20 rated excellent versus 2 poor and 1 fair. Amenities punch above class—resort-style saltwater pool with cabana and modern clubhouse—indicating solid operational execution, though the townhome/garden-mix layout limits density upside and restricts capital redeployment flexibility typical of Class B plays.
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No notes yet
Location Profile Misaligned with Rent Positioning
Walk Score of 54 and Transit Score of 30 position Carriage Homes as car-dependent, limiting appeal to transit-reliant renters and constraining pricing power relative to urban-core Garland properties. The Bike Score of 54 provides marginal differentiation but cannot offset weak transit access or proximity gaps to major employment centers. At $2.0K/month, the property commands mid-market rents despite below-average walkability metrics—suggesting the value proposition relies heavily on unit quality, amenities, or lakeside positioning rather than location fundamentals. This rent-to-walkability disconnect warrants validation that in-place occupancy reflects unit features or a supply-constrained submarket rather than sustainable location-driven demand.
No notes yet
Pipeline Analysis: Carriage Homes on the Lake
Zero pipeline supply (0.0% of existing 147-unit base) eliminates near-term competitive pressure from new deliveries, a material advantage given the submarket's deteriorating vacancy trend. The absence of active permits within the competitive radius suggests limited near-term supply relief, which could support rent growth if the property can stabilize occupancy ahead of potential future deliveries. Timing is favorable—the property faces a softening market without new competition to capture demand during recovery.
No multifamily construction permits found within 3 miles
No notes yet
Debt Structure & Refinancing Risk
The property carries $88.0M in aggregate debt across nine loans against a $29.2M appraised value and $35.7M estimated sale price—a leverage posture that appears inverted and warrants verification of valuation assumptions. The FHA loan originated in 2012 (matured 2054) and the primary Greystone refinance (2.68%, $22.9M, maturing June 2059) provide long-duration, low-rate funding, but the fragmented loan structure includes multiple small facilities ($3.2M, $3.5M, $8.2M) with sparse maturity disclosures, creating opacity around near-term refinancing pressure. At $598K per unit of disclosed debt, the loan-to-unit ratio is elevated relative to typical market dynamics.
Ownership & Motivation Signals
Ownership by BV Capital entities since February 2021 (3-year hold post-acquisition at $31.3M) coupled with nine transactions across 2012–2021 suggests a fund-managed hold rather than distressed motivation. The absentee, company-owned structure and contemporaneous deed of trust filings in 2021 reflect standard institutional financing; no foreclosure deeds, quit claims, or deed-in-lieu events appear in the chain. The 2.96 DSCR is healthy and not a distress indicator, though absent operating expense and NOI detail, debt service coverage cannot be independently validated.
No notes yet
Carriage Homes on the Lake trades at a significant valuation premium relative to comparable Class A multifamily in Dallas. The $243K/unit sale price is 2.1x the submarket average of $116.5K/unit, yet the 5.09% cap rate sits 67 basis points below the 5.76% submarket average—pricing the asset as stabilized rather than value-add despite an 8.2% vacancy rate. The 45.0% opex ratio and $12.4K NOI per unit are healthy, but the $6.5M gap between appraised value ($29.2M) and estimated sale price ($35.7M) suggests either significant income growth priced in or valuation disconnect. Strong 2.96x DSCR and tight tax burden ($4.97K/unit) support the premium, though upside is limited without material operational improvement or market cap rate compression.
Estimated from loan records, rental listings, and appraisal data using industry-standard assumptions.
Based on most recent loan: $25,008,000 (Feb 2021, attom)
Computed from nearby properties within 3 miles of similar vintage
No notes yet
CARRIAGE HOMES ON THE LAKE is a 147-unit garden-style apartment complex built in 2012 with brick exterior and wood-frame construction, spanning 163.96K SF across three stories in Garland. The property carries excellent quality and condition ratings with a 153.6K SF net leasable area, yielding a 93.7% efficiency ratio. Located in a car-dependent submarket (Walk Score 54), the asset maintains a 3.8 Google rating but lacks disclosed parking specifications and amenity details that would inform competitive positioning within the Dallas-Fort Worth multifamily landscape.
No notes yet
Elevated vacancy and wide rent dispersion signal aggressive leasing push. With 12 active listings (8.2% of 147 units) and 2BR asking rents spanning $1,825–$2,275 across recent leases, the property is deploying variable pricing rather than concessions—likely to absorb turnover. The 2BR average of $2.1M sits $5 below market benchmark ($1,995), while 1BR at $1.1M trails benchmark ($1,320) by 17.9%, suggesting weaker demand in smaller units. No concession data and rapid daily lease activity (20 leases in 6 days through early April) indicate active turnover management, but the spread in 2BR rents hints at selective rate-cutting rather than market-rate recovery.
Estimated from listed vacancies vs total units
| Unit | Beds | Baths | Sqft | Rent | Status | Listed | Days |
|---|---|---|---|---|---|---|---|
| 2BR | 2 | 1,297 | $2,275 | Active | Apr 6 | 1 | |
|
Jan $2,275
→
Jan $2,275
→
Feb $2,275
→
Feb $2,275
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Feb $2,275
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Feb $2,275
→
Mar $2,275
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Mar $2,275
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Mar $2,275
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Mar $2,275
→
Mar $2,275
→
Apr $2,275
(↑0.0%)
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| 2BR | 2 | 1,297 | $2,275 | Active | Apr 4 | 1 | |
|
Jan $2,275
→
Jan $2,275
→
Feb $2,275
→
Feb $2,275
→
Feb $2,275
→
Mar $2,275
→
Mar $2,275
→
Mar $2,275
→
Apr $2,275
(↑0.0%)
|
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| 2BR | 2 | 1,254 | $2,225 | Active | Apr 4 | 1 | |
|
Jan $2,225
→
Feb $2,225
→
Feb $2,225
→
Feb $2,225
→
Mar $2,225
→
Mar $2,225
→
Apr $2,225
(↑0.0%)
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| 2BR | 2 | 1,254 | $2,225 | Active | Apr 4 | 1 | |
|
Jan $2,225
→
Jan $2,225
→
Jan $2,225
→
Feb $2,225
→
Feb $2,225
→
Feb $2,225
→
Feb $2,225
→
Mar $2,225
→
Mar $2,225
→
Mar $2,225
→
Mar $2,225
→
Apr $2,225
(↑0.0%)
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| 2BR | 2 | 1,254 | $2,225 | Active | Apr 6 | 1 | |
|
Jan $2,225
→
Jan $2,225
→
Feb $2,225
→
Feb $2,225
→
Mar $2,225
→
Mar $2,225
→
Mar $2,225
→
Apr $2,225
→
Apr $2,225
(↑0.0%)
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| 2BR | 2 | 1,189 | $2,195 | Active | Apr 5 | 1 | |
|
Jan $2,195
→
Jan $2,195
→
Feb $2,195
→
Mar $2,195
→
Mar $2,195
→
Mar $2,195
→
Apr $2,195
(↑0.0%)
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| 2BR | 2 | 1,189 | $1,995 | Active | Apr 6 | 1 | |
|
Dec $1,995
→
Dec $1,995
→
Jan $1,995
→
Jan $1,995
→
Jan $1,995
→
Jan $1,995
→
Feb $1,995
→
Feb $1,995
→
Feb $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Apr $1,995
(↑0.0%)
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| 2BR | 2 | 1,189 | $1,995 | Active | Apr 4 | 1 | |
|
Dec $1,995
→
Jan $1,995
→
Jan $1,995
→
Feb $1,995
→
Feb $1,995
→
Feb $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Apr $1,995
(↑0.0%)
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| 2BR | 2 | 1,189 | $1,995 | Active | Apr 5 | 1 | |
|
Feb $1,995
→
Mar $1,995
→
Apr $1,995
(↑0.0%)
|
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| 2BR | 2 | 1,189 | $1,995 | Active | Apr 6 | 1 | |
|
Jan $1,995
→
Jan $1,995
→
Feb $1,995
→
Feb $1,995
→
Feb $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Apr $1,995
(↑0.0%)
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| 2BR | 2 | 1,189 | $1,995 | Active | Apr 6 | 1 | |
|
Jan $1,995
→
Jan $1,995
→
Feb $1,995
→
Feb $1,995
→
Feb $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Apr $1,995
(↑0.0%)
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| 1BR | 1 | 661 | $1,120 | Active | Oct 1 | 188 | |
|
Oct $1,120
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| 2BR | 2 | 1,254 | $2,325 | Inactive | May 18 | 1 | |
|
May $2,325
→
May $2,325
(↑0.0%)
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| 2BR | 2 | 1,254 | $2,225 | Inactive | Apr 2 | 1 | |
|
May $2,325
→
Jan $2,225
→
Jan $2,225
→
Jan $2,225
→
Feb $2,225
→
Feb $2,225
→
Mar $2,225
→
Mar $2,225
→
Mar $2,225
→
Apr $2,225
(↓4.3%)
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| 2BR | 2 | 1,254 | $2,225 | Inactive | Mar 8 | 1 | |
|
Jan $2,225
→
Jan $2,225
→
Feb $2,225
→
Feb $2,225
→
Mar $2,225
→
Mar $2,225
(↑0.0%)
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| 2BR | 2 | 1,189 | $2,195 | Inactive | Apr 3 | 1 | |
|
Jan $2,195
→
Feb $2,195
→
Feb $2,195
→
Mar $2,195
→
Mar $2,195
→
Mar $2,195
→
Mar $2,195
→
Apr $2,195
(↑0.0%)
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| 2BR | 2 | 1,189 | $2,195 | Inactive | Apr 3 | 1 | |
|
Jan $2,195
→
Feb $2,195
→
Feb $2,195
→
Feb $2,195
→
Mar $2,195
→
Mar $2,195
→
Apr $2,195
(↑0.0%)
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| 2BR | 2 | 1,189 | $2,195 | Inactive | Jan 31 | 1 | |
|
Jan $2,195
→
Jan $2,195
→
Jan $2,195
(↑0.0%)
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| 2BR | 2 | 1,254 | $2,075 | Inactive | Mar 11 | 1 | |
|
Jan $2,075
→
Feb $2,075
→
Feb $2,075
→
Mar $2,075
→
Mar $2,075
(↑0.0%)
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| 2BR | 2 | 1,189 | $1,995 | Inactive | Apr 3 | 1 | |
|
Jan $1,995
→
Jan $1,995
→
Feb $1,995
→
Feb $1,995
→
Feb $1,995
→
Mar $1,995
→
Mar $1,995
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Apr $1,995
(↑0.0%)
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| 2BR | 2 | 1,189 | $1,995 | Inactive | Mar 30 | 1 | |
|
Dec $1,995
→
Feb $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
→
Mar $1,995
(↑0.0%)
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| 2BR | 2 | 1,189 | $1,995 | Inactive | Feb 11 | 1 | |
|
Jan $1,995
→
Jan $1,995
→
Feb $1,995
→
Feb $1,995
(↑0.0%)
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| 2BR | 2 | 1,176 | $1,950 | Inactive | Mar 26 | 1 | |
|
Dec $1,950
→
Dec $1,950
→
Jan $1,950
→
Jan $1,950
→
Feb $1,950
→
Feb $1,950
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Feb $1,950
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Feb $1,950
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Mar $1,950
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Mar $1,950
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Mar $1,950
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Mar $1,950
(↑0.0%)
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| 2BR | 2 | 1,176 | $1,950 | Inactive | Apr 1 | 1 | |
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Apr $1,950
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| 2BR | 2 | 1,178 | $1,925 | Inactive | Mar 26 | 1 | |
|
Jan $1,925
→
Feb $1,925
→
Feb $1,925
→
Feb $1,925
→
Feb $1,925
→
Feb $1,925
→
Mar $1,925
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Mar $1,925
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Mar $1,925
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Mar $1,925
(↑0.0%)
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| 2BR | 2 | 1,178 | $1,925 | Inactive | Mar 24 | 1 | |
|
Jan $1,925
→
Jan $1,925
→
Feb $1,925
→
Feb $1,925
→
Feb $1,925
→
Mar $1,925
→
Mar $1,925
(↑0.0%)
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| 2BR | 2 | 1,178 | $1,925 | Inactive | Mar 11 | 1 | |
|
Jan $1,925
→
Jan $1,925
→
Feb $1,925
→
Feb $1,925
→
Feb $1,925
→
Mar $1,925
(↑0.0%)
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| 2BR | 2 | 1,104 | $1,870 | Inactive | Mar 11 | 1 | |
|
Jan $1,870
→
Jan $1,870
→
Feb $1,870
→
Feb $1,870
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Feb $1,870
→
Feb $1,870
→
Mar $1,870
→
Mar $1,870
(↑0.0%)
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| 2BR | 2 | 1,104 | $1,870 | Inactive | Feb 19 | 1 | |
|
Jan $1,870
→
Jan $1,870
→
Feb $1,870
→
Feb $1,870
→
Feb $1,870
(↑0.0%)
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| 2BR | 2 | 1,176 | $1,835 | Inactive | Mar 6 | 1 | |
|
Jan $1,835
→
Jan $1,835
→
Feb $1,835
→
Feb $1,835
→
Feb $1,835
→
Feb $1,835
→
Feb $1,835
→
Mar $1,835
(↑0.0%)
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| 2BR | 2 | 1,178 | $1,825 | Inactive | Apr 3 | 1 | |
|
Jan $1,825
→
Jan $1,825
→
Feb $1,825
→
Mar $1,825
→
Mar $1,825
→
Mar $1,825
→
Mar $1,825
→
Mar $1,825
→
Apr $1,825
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,799 | Inactive | Feb 16 | 1 | |
|
Feb $1,799
→
Feb $1,799
→
Feb $1,799
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,799 | Inactive | Jan 31 | 1 | |
|
Jan $1,799
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| 2BR | 2 | 1,146 | $1,794 | Inactive | Feb 18 | 1 | |
|
Jan $1,794
→
Jan $1,794
→
Feb $1,794
→
Feb $1,794
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,789 | Inactive | Feb 19 | 1 | |
|
Jan $1,789
→
Jan $1,789
→
Feb $1,789
→
Feb $1,789
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,774 | Inactive | Jun 15 | 1 | |
|
Jun $1,774
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| 2BR | 2 | 1,146 | $1,769 | Inactive | Feb 19 | 1 | |
|
Jan $1,769
→
Feb $1,769
→
Feb $1,769
→
Feb $1,769
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,769 | Inactive | Feb 19 | 1 | |
|
Feb $1,769
→
Feb $1,769
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,769 | Inactive | Feb 19 | 1 | |
|
Dec $1,769
→
Jan $1,769
→
Feb $1,769
→
Feb $1,769
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,769 | Inactive | Jan 29 | 1 | |
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Jan $1,769
→
Jan $1,769
(↑0.0%)
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| 2BR | 2 | 1,146 | $1,769 | Inactive | Dec 26 | 1 | |
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Dec $1,769
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| 1BR | 1 | 869 | $1,650 | Inactive | Feb 18 | 1 | |
|
Feb $1,650
→
Feb $1,650
→
Feb $1,650
(↑0.0%)
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| 1BR | 1 | 869 | $1,650 | Inactive | May 31 | 1 | |
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May $1,650
→
May $1,650
(↑0.0%)
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| 1BR | 1 | 869 | $1,650 | Inactive | May 26 | 1 | |
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May $1,650
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| 1BR | 1 | 850 | $1,600 | Inactive | May 17 | 1 | |
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May $1,600
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| 1BR | 1 | 751 | $1,475 | Inactive | May 14 | 1 | |
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May $1,475
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| 1BR | 1 | 751 | $1,450 | Inactive | May 31 | 1 | |
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May $1,450
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| 1BR | 1 | 721 | $1,445 | Inactive | May 14 | 1 | |
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May $1,445
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| 1BR | 1 | 661 | $1,430 | Inactive | May 17 | 1 | |
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May $1,430
→
May $1,430
(↑0.0%)
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| 1BR | 1 | 661 | $1,430 | Inactive | May 12 | 1 | |
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May $1,430
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| 1BR | 1 | 758 | $1,419 | Inactive | Apr 2 | 1 | |
|
Jan $1,419
→
Feb $1,419
→
Feb $1,419
→
Feb $1,419
→
Mar $1,419
→
Mar $1,419
→
Apr $1,419
(↑0.0%)
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| 1BR | 1 | 758 | $1,419 | Inactive | Apr 3 | 1 | |
|
Feb $1,419
→
Feb $1,419
→
Mar $1,419
→
Mar $1,419
→
Mar $1,419
→
Apr $1,419
(↑0.0%)
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| 1BR | 1 | 758 | $1,419 | Inactive | Mar 9 | 1 | |
|
Feb $1,419
→
Feb $1,419
→
Mar $1,419
(↑0.0%)
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| 1BR | 1 | 751 | $1,365 | Inactive | Jan 9 | 1 | |
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Jan $1,365
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| 1BR | 1 | 751 | $1,325 | Inactive | Feb 18 | 1 | |
|
Dec $1,325
→
Dec $1,325
→
Jan $1,325
→
Jan $1,325
→
Feb $1,325
→
Feb $1,325
→
Feb $1,325
(↑0.0%)
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| 1BR | 1 | 751 | $1,300 | Inactive | Feb 19 | 1 | |
|
Dec $1,300
→
Jan $1,300
→
Jan $1,300
→
Jan $1,300
→
Feb $1,300
→
Feb $1,300
(↑0.0%)
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| 1BR | 1 | 751 | $1,280 | Inactive | Jan 30 | 1 | |
|
Jan $1,280
→
Jan $1,280
(↑0.0%)
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| 1BR | 1 | 751 | $1,280 | Inactive | Jan 30 | 1 | |
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Jan $1,280
→
Jan $1,280
(↑0.0%)
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| 1BR | 1 | 661 | $1,205 | Inactive | Feb 18 | 1 | |
|
Feb $1,205
→
Feb $1,205
→
Feb $1,205
(↑0.0%)
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| 1BR | 1 | 661 | $1,185 | Inactive | Jun 15 | 1 | |
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Jun $1,185
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| 1BR | 1 | 661 | $1,165 | Inactive | Jan 30 | 1 | |
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Jan $1,165
→
Jan $1,165
(↑0.0%)
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| 1BR | 1 | 661 | $1,145 | Inactive | Dec 26 | 1 | |
|
Dec $1,145
→
Dec $1,145
(↑0.0%)
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| 1BR | 1 | 661 | $1,120 | Inactive | Dec 26 | 1 | |
|
Dec $1,120
→
Dec $1,120
→
Dec $1,120
(↑0.0%)
|
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No notes yet
Affordability gap signals tenant vulnerability in the 1-mile submarket. The property's $2.0M annual rent ($2,043/month) consumes 29.3% of median household income within 1 mile—above the 28% threshold—yet renter concentration of 46.6% suggests sufficient demand density to fill units. The 3-mile radius presents a stronger credit profile: median income jumps to $86.5K with an affordability ratio of 22.7%, indicating the property draws from a wider, more affluent tenant base than its immediate neighborhood.
Income distribution skews toward higher brackets in the 3- and 5-mile rings (40% earn $100K+), but the 1-mile core is bifurcated—31.1% under $50K paired with 32% earning $100K+—indicating mixed-income density that supports occupancy but raises collection risk on lower-income cohorts. Population stability across all three radii (no growth data provided) and flat renter percentages (37.5–46.6%) suggest steady-state demand rather than expansion tailwinds; asset performance will depend on execution and unit-level pricing discipline against the localized affordability squeeze.
Source: US Census ACS 5-Year Estimates (2023) · 3 tracts (1mi)
No notes yet
Unit Mix Analysis: Carriage Homes on the Lake
The property exhibits severe data incompleteness—only 12 of 147 units appear in active listings, masking the true composition and rent performance across the portfolio. The stated mix (23 one-bedroom, 39 two-bedroom, 85 unaccounted units) suggests a two-bedroom-heavy skew (26.5% of disclosed units), but this conflicts with the listings sample showing only 8.4% one-bedroom penetration and 91.7% two-bedroom. The disclosed one-bedroom ($1.12K) underperforms the two-bedroom ($2.13K) by 47.0%, a rent delta consistent with market norms, yet the unit count discrepancy prevents assessment of whether current occupancy, lease-up dynamics, or data quality issues drive the misalignment. Without occupancy rates or a complete unit ledger, assessing alignment with tenant demographics or market positioning is not feasible.
Estimated from 62 listed units (42.2% of 147 total)
No notes yet
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Appraisal & Value Interpretation
The property is declining in value, down 1.2% YoY to $29.2M ($198.6K per unit), suggesting headwinds in the current market or asset-specific performance issues. The improvement-to-land ratio (94.6% vs 5.4%) is heavily weighted toward structures with minimal land optionality—redevelopment is not viable here absent a significant market recovery to justify demolition. With only a single appraisal data point, trend momentum is unclear, but negative YoY movement in a 2012-vintage asset warrants investigation into rent trajectory, occupancy, and capital expenditure needs relative to comps.
| Year | Total Value | Change |
|---|---|---|
| 2025 | $29,200,000 | -1.2% |
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Severe operational deterioration masking a bifurcated tenant experience. The 6-month rating collapse from 2.2 to 2.0 reflects systemic failures in maintenance responsiveness and management professionalism, with 25.6% of all reviews (68 of 266) rating the property 1-star. Negative clusters center on emergency maintenance delays (AC outages in 90°F+ heat unaddressed for days), staff inattentiveness (locked leasing office, unacknowledged work orders), and noise enforcement lapses despite escalated complaints. However, recent 5-star reviews (appearing primarily March–May 2025) suggest targeted staff improvements—specifically one staff member "Rosa" appears in eight favorable reviews—indicating management is aware of problems but lacks systematic execution. The stark polarity between detailed operational complaints (theft by maintenance staff, vendor invoice non-payment) and generic praise signals shallow tenant satisfaction and reputational damage that will pressure retention and renewal rates regardless of property aesthetics.
241 reviews total
When my spouse stumbled upon Carriage Homes on the Lake. I was surprised that such place existed in Garland. It feels like you’re stepping into a portal of peace and tranquility with the amazing pond that is a center piece when you drive through and enter the property. The animal life that exists at the pond is a warming detail and I very much appreciate, when going on those sun set walks with my spouse and our pup. I have been pleasantly pleased with my stay so far. The staff is amazing and super friendly, and most importantly attentive. You can see their efforts in ensuring the community is nicely kept for their residents to enjoy.
Owner response · Feb 2026
Thank you, Chris! We're delighted to hear that Carriage Homes on the Lake has brought peace and tranquility to your life and that you enjoy the beautiful surroundings and friendly staff. Welcome Home!
Don’t move here unless you want to be sick constantly from something going on in the apartments. I’ve lived here maybe 7 months now and have had almost 10 or more maintenance request for living conditions in the apartment. Yellowjackets have litterally infested inside my home, there is mold everywhere,, my water heater has been leaking where people cannot stay inside my home without getting headaches, and the list goes on and on. Maintenance comes and says they will be back but will never return just to remove your work order.
Owner response · Nov 2025
Thank you, Morgan! We're happy to hear about the improvements in maintenance and communication. We're glad you're enjoying the neighborhood!
Words can’t describe how disappointed I am with the service of this complex. I’ve been living here for three years and never had to deal with inconvenience until now. I’m pretty sure it’s new management and office staff. As you can see in the photo I put in a maintenance request to get my bath tub fixed back in October. Today is Dec 4 and I’m still getting the run around on when my tub is supposed to be fixed. I’ve messaged the office several times even had an extra key made for maintenance to get in my place still no progress and it’s beyond frustrating. Never had this problem with maintenance years prior.
Owner response · Dec 2025
We apologize for the inconvenience you've experienced, Lenn. We work very hard to maintain high resident satisfaction. We are concerned so please contact us directly at info@wh-management.com so we can address your concerns and work towards a quick resolution.
I am extremely disappointed with the level of disrespect and unprofessional behavior I have experienced at this apartment complex, especially from a leasing office staff member named Ciara. Her behavior has been consistently rude, dismissive, and completely unacceptable. Every time I’ve interacted with her, she has spoken to me with an attitude and treated me as if I’m a burden instead of a resident. I even overheard her talking negatively about other residents immediately after helping them. No professional should ever behave like that. Move-in day was another major issue. She told us to be there at 9 AM for the keys but kept us waiting until almost 1 PM. We stood outside with all of our belongings for nearly four hours because she would not give us the keys on time. That alone shows a complete lack of care or responsibility.After everything I’ve experienced, I strongly recommend that people DO NOT RENT THERE. The customer service is terrible, the staff is unprofessional, and residents are not treated with basic respect.
Owner response · Nov 2025
We apologize for the negative experience you've had, Alemeshet. Please contact us directly at info@wh-management.com so we can address your concerns and work towards improving our service.
Owner response · Oct 2025
Thank you, Maria, for the 5-star rating! We truly appreciate your support!
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